Forklift Servicing – How To Choose the Right Repair Specialists

Posted on May 17, 2017

When it comes to choosing your forklift servicing repair specialists, you need to make the right decision. There are dozens of companies offering machine servicing in many areas, so knowing you’re using the right company is crucial.

The variance in skill levels, reliability and value between different companies can be staggering, so you need to make sure you’re getting the best value, and a great deal, as well as taking advantage of any warranties or guarantees. Essentially, it’s like getting any service, except in the case of your forklifts, your whole business can suffer and grind to a halt if they go caput.

As I said, reliable forklifts can be absolutely crucial to a warehouse or timber yard style business, especially for smaller operations. If yours is a smaller business, utilising only one or two forklifts, chances are you really can’t afford to have them stop working for a day or two. Being unable to deal with orders and business for a day can be incredibly costly, and if the forklift in question is truly written off, then it could be more than a day of running at a lower capacity, which is expensive.

Forklifts revolutionise any kind of warehouse storage based business, as well as bigger outdoor timber and building supplies type businesses. They make moving incredibly heavy loads smooth, easy and quick. They save you a bomb. This is why you need to make sure you’re caring for yours properly, and getting them regularly serviced and repaired. Finding the right company to service them can be tricky however, this is why we’ve put together a quick guide for you.  

So, you’ve done a quick Google search, and seen all your different local options, and you’re finding yourself none the clearer on which company you’re going to use. This is when you should be looking closely at the company’s reputations.

Word of mouth is always going to be a valid and trustworthy source of information on a company, letting you know exactly how reliable, effective and well-priced a service is. On top of that, you’ve got online reviews, which can be equally helpful, but do risk potentially being biased.

One question you’ve got to ask yourself is what kind of skill level are you after? Do you have particularly modern forklift trucks or are they older diesel models? Do they have any specialisations a less qualified maintenance company might not understand? On top of that, how many do you have? Does the company in question have the capacity to get all your forklift trucks checked out quickly? You do not want to find yourself with a company that can only really handle one or two older trucks.

Do they offer any other services that could prove helpful for your business? Any other kind of maintenance or machine testing work? Getting all the maintenance or testing done by one company can prove substantially cheaper long term, especially if you establish some kind of long term regular contract with them.

Another important thing to check out is how old the company is, and consequently how established they are. You don’t want to find yourself employing an unproven, fledgling business, and discovering all the hassle that comes with that.

Probably the biggest question on every astute business manager’s mind is price and value. Everyone life getting a good deal on whatever they’re buying but sometimes it’s better to not skimp. Making sure your business can keep running smoothly is pretty important, and not always the greatest place to make a saving. That being said, there will be services that are cheaper than others. Some will offer better guarantees and warranties on their work, and that should also affect your decision.

If you’re even slightly unsure about the forklift truck servicing company you’ve drafted in, a great tip can be using a trial run. Testing the company, and making sure they can be relied upon and trusted is always a great way to start a long term business relationship.